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*Summer Shipping Notice*

During periods of extreme heat, we use thermal bubble wrap and cold packs (when necessary), and ship candles/melts early in the week (usually M-W) to avoid packages sitting in hot postal hubs and mail trucks for extended periods of time. 

Please use the tracking info. to keep tabs on your order and bring it indoors ASAP. Hours on a hot porch can quickly turn a lovely candle into a melty mess!

If extreme temps will not allow us to ship your order out in a timely fashion, we will email you to discuss extended processing times, or offer a refund if your order is time sensitive.

How soon will I receive my order?

Processing Time: We aim to process all in stock orders quickly! It typically takes 1-2 business days from the time your order is placed for us to carefully pack it up and deliver it to the post office. Custom orders have extended processing time.  

Shipping Time: Wax melts, diffuser refills, and tea towels typically ship USPS First Class (usually 3-5 business days). Diffuser gift sets and candles typically ship USPS Priority or UPS (usually 1-4 business days). 

Due to covid-19, and during peak seasonal shopping periods, carriers often experience delays updating tracking information and delivering orders. If your order is time sensitive, be sure to order early to account for any possible postal delays, or contact us if you prefer to pay for rush shipping. Since USPS does not provide guaranteed delivery dates, we are not able to either, unfortunately.  

How will I know if I like the scent? It's hard to buy candles online!

I bet someone is working on an app for this (haha), but until there's a way to smell through our phones/computers, this one is tricky!

Every nose is different and picks up the notes in a fragrance differently, and some scent blends are just tough to describe! We do our best to provide photos that accurately depict our products and descriptions that highlight the main notes in your fragrance so you have a good idea of what to expect. Keep in mind scents smell different cold (unlit) vs. hot (lit), and a reed diffuser will be a different experience than a wax option.

If a fragrance is strong for your taste, move it to a larger, more open space to diffuse the scent. If you find a scent too mild, try it in a smaller bedroom, bathroom, or office to really fill your space! For diffusers, more reeds = more scent. 

If you want to test the scents fairly inexpensively before placing a larger order, consider the wax melt or tealight scent samplers. The samplers include all of the scents in our standard line, so you can try them all to find your favorites!   

If you're in the Dallas-Fort Worth area, check us out in person at the Lone Star Mercantile in Allen 7 days a week. We have a limited selection of our inventory available in the Out of the Woods booth (my dad's). 

What is your return/exchange policy?

We are glad to offer a refund/exchange if we make a mistake (e.g., we send the wrong item), if there is a defect in your item that keeps it from functioning as described, or if it arrives damaged. Please message us if there’s an issue and we can talk through the options together!

If an item is damaged in transit, we have to submit photos to the carrier in order to file a claim. Once we receive photos clearly documenting the damage, we can issue your replacement. 

Please keep in mind each item is handmade, meaning slight variations are possible. The listing photos are representations of our products, but the one you receive could vary slightly due to imperfections in the materials, and in the maker! :) Candle imperfections like "frosting" and "wet spots" are largely unavoidable when working with soy wax. But, rest easier knowing we're a little crazy about quality control, so the standards for anything to get out the door to you are pretty high!

What if I want to order more items than you have available? I only see 1-2 in stock for many products. 

We keep a limited inventory on hand due to space constraints and the handmade nature of our products. That said, we also sell on Etsy and at the Lone Star Mercantile in Allen, as well as at some craft shows in the DFW area. We keep our listed inventory low to avoid overselling our stock across platforms. Contact us if you need an extra item, and there's a good chance we can accommodate you. You're also welcome to email kara@groundedingood.org to place a larger custom order with an extended lead time.  

Do you offer discounts or bulk pricing?

We offer discounted rates for bulk purchases (typically 12+ pieces of the same type). Contact us to discuss timelines and pricing for large or recurring orders (e.g., wedding or shower favors, realtor gifts, etc.). Smaller discounted bundles are available in the shop for some items.

Subscribe to the e-newsletter and follow @groundedingood on social media for exclusive discounts and periodic flash sales. We've also added a listing for "imperfect" candles at a steep discount. 

How do wax melts work exactly?

Wax melts don't have wicks, so you will need a UL listed electric warmer approved for wax melts. Add one cube to your warmer. As it melts, it releases scent. Over time, when you turn on the melter and get little/no scent, it's time to replace the old wax with a fresh cube.

Wax melts are a great flame-free alternative to candles, but melted wax still gets very hot! Keep it out of reach of pets/kids and never move it from room to room in liquid form. Don't leave the warmer unattended or running 24/7. Your little scented workhorse needs a breather after a few hours to avoid overheating (see guidelines for your specific warmer). NEVER add water or oil to wax melts.

See safety label and your warmer's guidelines for more tips!

Are diffusers safe to use? I am sensitive to many perfumes. 

If you have a perfume sensitivity, you may have a better experience with wax melts or candles where the oil is already incorporated into wax. We don't recommend sniffing diffuser oil straight out of the bottle because it is so concentrated.

Remember, diffuser oil is flammable. Never light the reeds or place your diffuser near an open flame. Keep it out of reach of pets and small children. Do not ingest the liquid. Avoid placing the diffuser in areas where it could be knocked over, as it may damage wood, porous surfaces, and electronics if spilled.

How do I use a reed diffuser?

Diffusers are a low-maintenance, flame-free alternative to candles, and they provide continuous scent for 3-4 months.

Ten reeds are included with your purchase, but start with a few and adjust based on the size of your space and your scent strength preferences. A small room may only need 3-4 reeds, so you may not use them all. When you want to refresh your scent, gently flip your reeds over (about once a week), taking care not to spill oil on the kraft paper label, your counters or floors, etc.

Some scents take longer than others to travel up the reeds. It could take a few hours, or even a few days, for the scent to wick up the rattan reeds and start to disperse gentle scent into your space. Many customers like to place diffusers on shelves or tables near entrances so you pick-up the scent as you transition into and out of the room.   

Pro Tip: The more reeds you use, and the more often you flip them, the faster you’ll go through the oil. Pace yourself! :)

Do you have any candle burning tips?

Light your candle away from pets, kids, drafts, and anything flammable! Never leave a burning candle unattended.

Be sure to allow enough time to burn your candle so the wax melts all the way across the top layer. This allows for an even burn, which helps your candle last longer! If you only burn the candle for a few minutes, especially on the first burn, the candle will end up burning straight down with lots of wasted wax left around the inside of the jar (tunneling).

Do not burn your candle more than ~4 hours at a time. If a candle is fully liquified it becomes dangerously hot! Extended burns can also cause the wick to mushroom (excess carbon build-up) which can create black soot. 

Do I really need to trim my wicks?

Yes, unless you are a fan of smoking candles and dangerously high flames! :) When the candle is cool, simply clip or break off any charred edges on the wicks and remove the trimmings before relighting. You want the wick around 1/4" for each burn. Some folks use their fingers, or finger nail clippers, if they don’t have a wick trimmer. Just make sure the wax is cooled so you don't get burned touching the wick...plus, waiting until the wax is hard again will help keep any carbon build-up on the wick from falling into your hot wax.

What's different about soy wax?

Soy wax is one of the trickier waxes for makers to work with, but it is one of the cleanest burning options available with great scent throw! Our soy wax is all-natural, non-toxic, and sourced from US grown soybeans! 

It is completely normal for soy candles to have a rough texture on the top after burning, in fact, it is a great way to tell a candle is actually made from natural soy wax! It's also natural for soy candles to develop a white powdery finish on the top over time (called frosting). Rest assured, any natural variations in the color or finish will not impact the performance of your candle at all.

We hope you'll love soy was much as we do! :)

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